Privacy policy

Privacy Policy
Effective Date: [14 December]

At Seralynne, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect
We may collect the following information when you visit or interact with our website:
• Name
• Email address
• Shipping and billing address
• Payment information (processed securely by third-party providers)
• Order details and purchase history
• IP address, device type, and browser data
• Customer support communications

2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide customer support
• Communicate order updates and service-related messages
• Improve our website and customer experience
• Send marketing emails (only if you have opted in)
We only collect information that is necessary for these purposes.

3. Consent
By using our website or placing an order, you consent to the collection and use of your information as outlined in this policy.
You may withdraw your consent at any time by contacting us.

4. How We Protect Your Information
We take reasonable security measures to protect your personal data, including:
• Secure servers and encrypted connections
• Trusted third-party payment processors
• Limited access to personal data within our team
We do not store full payment card details on our servers.

5. Sharing of Information
We do not sell or rent your personal information.
We may share your data only with trusted third parties necessary to operate our business, such as:
• Payment processors
• Shipping and logistics providers
• Email and analytics platforms
These parties are required to protect your information and use it only for the intended purpose.

6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality
• Analyze traffic and usage patterns
• Support marketing and advertising efforts
You can manage or disable cookies through your browser settings.

7. Email Communications
If you opt in, we may send you promotional emails.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email.
Service-related emails (such as order confirmations) will still be sent when necessary.

8. Access & Correction
You have the right to request access to, or correction of, your personal information.
To do so, please contact us using the details below.

9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: info@seralynne.com
Website: www.seralynne.com