Refund policy

Refund Policy
Effective Date: 14 December

At Seralynne, we want you to feel confident in your purchase. This Refund Policy explains when returns are accepted and how the process works, in line with Canadian consumer protection laws.

30-Day Return Window
We accept returns within 30 days of delivery.
To be eligible for a return:
• The product must be unused and unopened
• The product must be in its original packaging
• Proof of purchase is required
Returns that do not meet these conditions cannot be accepted.

Non-Returnable Items
For safety and quality reasons, we cannot accept returns for:
• Opened or used products
• Products with broken seals
• Items returned after 30 days
This policy ensures product integrity for all customers.

Return Shipping
All return shipping costs are the responsibility of the customer.
Returned items must be shipped back to our trusted manufacturing partner for inspection and processing.
Shipping fees are non-refundable.
Return instructions and the correct return address will be provided once your return request is approved.

How to Request a Return
To start a return, please contact us at:
Email: info@seralynne.com
Include:
• Your full name
• Order number
• Reason for return
Our support team will respond with next steps.

Refund Processing
Once your return is received and inspected:
• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days
• Original shipping charges are not refunded

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
We will review the issue and work with you to resolve it promptly.

Final Notes
• Returns sent without prior approval may not be processed
• We reserve the right to refuse returns that do not meet this policy

Contact Us
If you have any questions about this Refund Policy, please contact:
Email: info@seralynne.com
Website: www.seralynne.com