Shipping policy

Shipping Policy
Effective Date: 14 December

At Seralynne, we aim to deliver your order as smoothly and transparently as possible. This Shipping Policy explains how and when your order is shipped.

Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been processed, you will receive a confirmation email with tracking information as soon as it becomes available.

Shipping & Delivery Time
Seralynne partners with trusted international manufacturing and logistics providers to ensure product quality and reliable delivery.
Estimated delivery time to Canada: 7–15 business days.
Delivery times may vary depending on location, carrier operations, and external factors beyond our control.

Shipping Coverage
We currently ship to addresses within Canada.
Please ensure that your shipping address is entered correctly at checkout.
Seralynne is not responsible for delays or non-delivery caused by incorrect address details.

Tracking Information
All orders include tracking, allowing you to follow your shipment as it moves toward delivery.
Tracking updates may take a few days to appear once your order has shipped.

Customs & Duties
In most cases, orders are delivered without additional customs charges.
If any duties or taxes are applied by local authorities, they are the responsibility of the customer.

Shipping Delays
While we work hard to meet estimated delivery times, delays may occasionally occur due to factors such as:
• Carrier disruptions
• Customs processing
• Weather or peak shipping periods
Seralynne is not liable for delays caused by these external factors.

Lost or Delayed Orders
If your order appears delayed beyond the estimated delivery window, please contact us at:
Email: info@seralynne.com
Our support team will review your case and assist where possible.

Final Notes
Shipping times are estimates and not guaranteed.
By placing an order, you acknowledge and accept the shipping timelines outlined in this policy.

Contact Us
For shipping-related questions, please contact:
Email: info@seralynne.com
Website: www.seralynne.com